Call for Expression of Interest for the Provision of Part-Time Office Attendant (Retail) within the Malta International Contemporary Art Space (MICAS)

MICAS is looking for a dynamic and experienced Part-Time Office Attendant (Retail) to work closely to and realise the MICAS vision and mission.

Background

MICAS is intended to strengthen Malta’s cultural infrastructure by providing a platform for contemporary art and internationalisation. With its launch, Malta is about to take a great step forward and become a proactive player in the contemporary art world.

Scheduled to open in Autumn 2024, MICAS will not only become a showcase for local contemporary artists but will also engage with international institutions to present groundbreaking works by acclaimed artists from all over the world.

MICAS aims to positively energise Malta’s cultural ecology and impact that of the Euro-Mediterranean region it inhabits. The MICAS mission is to be an advocate of contemporary art by raising public awareness to the significance of the visual arts in contemporary life, and by bringing to the forefront the way art and artists help mediate and interpret the world we live in.

MICAS is a Government of Malta infrastructural legacy project for the Culture and the Arts sector.

Services Needed

The selected applicant will report to the Retail Manager, Financial Controller and Chairperson. S/he will also be required to assist the Retail Manager in the MICAS Gift Shop, serve customers, organise merchandise and process sales transactions; monitor the activities of customers in the shop, and also resolve customers’ issues.

Main Responsibilities

• Serves as the main point of contact for customers in the MICAS Gift Shop.
• Assists customers by answering their questions, checking stock availability, and processing their purchases.
• Handles customer complaints, product returns, and any other in-store issues that may arise in a professional manner.
• Operates the cash register and any other technology related to the MICAS’ POS system (e.g., company computer, tablet, etc.).
• Informs customers about special promotions and deals to encourage them to purchase the MICAS’ products and/or services.
• Ensure the MICAS Gift Shop is clean, tidy, and organised at all times.
• Monitors company stock levels and restocks when necessary or informs the Retail Manager if any product is out of stock.
• Performs stock related duties, including returning, packing, and labelling stock items.
• Carries out periodical stock-taking exercises as required or requested by the Retail Manager.
• Performs any additional duties as requested by the Financial Controller, Retail Manager and Chairperson.

Working Hours

The selected applicant will cover shifts of the Office Attendants (Retail) when they are on sick or vacation leave, up to 20 hours per week. Hours required includes evenings, weekends and public holidays.

Skills and Requirements

By the closing time and date of this expression of interest, applicants must be in possession of:

–  A qualification recognised as MQF Level 3 in Mathematics, Maltese, and English OR three (3) years’ work experience in an office or as a cashier.

–  A clean police conduct.
–  A well-developed interpersonal, organisational, presentation and communication skills (written  and oral in Maltese and English) and customer service skills.
–  Knowledge of general office practices/procedures and basic accounting methods for the daily handling of the MICAS Gift Shop’s cash.
–  Ability to work independently or as member of a team on assigned duties with minimum supervision.
–  Must be willing and able to work irregular hours, on weekends and on holidays on a shift-basis. 

–  Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with retail management software.

Contract for Service Terms

Payment: Hourly fee of €8.88 excluding VAT.

Contract: This is a three (3) year ‘Contract for Service’ that has the possibility of being renewed for another year.

Working Hours: The work schedule is on part-time basis to replace the Office Attendants (Retail) when they are on vacation or sick leave. Additional work hours may be necessary to meet the requirements of this job position, especially during MICAS events. The responsibilities and required interactions of this position are not conducive to remote work.

Eligible applicants will be requested to attend for an interview to assess their suitability for these duties.

Any qualifications and experience claimed must be supported by certificates and/or testimonials, copies of which should be attached to the application. Original certificates and/or testimonials are to be invariably produced for verification at the interview.

The result of the selection process will be published and exhibited on the MICAS noticeboard.

Interested applicants are to submit an email with a current Curriculum Vitae, copies of certificates, portfolio and covering letter outlining how your skills and experience match the person specification to people.micas@micas.art.

Closing date for applications: Monday 2nd December 2024

Applications received after the closing date and time (i.e. late applications) will not be considered.

Applicants are granted up to two (2) working days after closing date or up to two (2) working days from date of notification, whichever is the latest, to submit any incorrect or incomplete or missing documents.